It can be frustrating to have your document all ready to go but when you try to print you're not able to. In this article we'll walk you through a few steps you can try to get printing from Microsoft Office for Mac working again.
If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.
In this article I'm going to assume that you've already checked a few of the obvious things such as:
Is the printer turned on?
Is there paper, ink and/or toner in the printer?
All cables to the printer and the computer are securely connected?
Note: If your printer is displaying an error message please contact the manufacturer of the printer for support of that specific error message.
This article is for troubleshooting when you can't get your document to print at all. If you have questions about how to print a document in Office for Mac or how to do special things like print on both sides of the page (duplex) see Print a document in Word for Mac.
Make sure you have all Apple software updates installed
The first thing to do in troubleshooting print issues is to make sure you have all of your Apple software updates installed. To do that: click the Apple button at the top left corner and choose Software Update. Walk through the Software Update wizard and have it download and install any updates that it finds.
Once the updates are complete, reboot your computer then try your print job again. If it still won't print your printer may be paused or another print job may be holding up the queue.
Make sure your printer isn't paused
Click the printer's icon in the Dock to open the printer's queue window .
If you see the Resume button in the toolbar that suggests that the printer is paused. Click the Resume button and see if printing proceeds.
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If the printer isn't paused, but print jobs are stacking up anyhow, it's possible that another print job is holding up the queue because of an error with that job. To clear that job select it, then click the Delete Job button on the right .
Test printing in a new document
It's possible that the problem is in your document, so let's try printing from a different document to test that idea.
Create a new file in the Office program (Word, Excel, PowerPoint etc.) that you're having trouble printing from. To do that click File > New
Type a few words of random text
Try to print the document
If it prints successfully that tells us that the problem is in your existing document. See Troubleshoot damaged documents in Word for Mac.
If it doesn't print successfully try changing the font of your text by selecting your sample text, choosing the Font drop down on the ribbon, and selecting a different font. Try printing again. If it prints successfully that tells us the problem is with the font you're using. The easiest solution is to use a different font for your text.
Try printing from another program
To test whether another program can communicate with the printer, and whether the printer driver is functioning, try to print from another program such as Notes. Start the Notes app on your Mac, open an existing note or create a new note with some sample text, then click File> Print and see if it will print.
If it prints successfully from Notes that tell us that you have a problem with your installation of Microsoft Office. In that case you may need to uninstall Office 2016 from your Mac and then reinstall it. See Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.
If it does not print successfully from other programs that suggests there may be a problem with the printer drivers or configuration.
Delete the printer and reinstall it in OSX
To delete and add the printer, follow these steps:
Click the Apple logo in the upper-left of the screen
Click System Preferences
Click Printers & Scanners
Select the printer that you want to remove
Click Delete (-)
To add a new printer and test it, Click Add (+)
In the Connection Method list, click the connection method that your printer uses
In the Printer list, click the printer that you want to add, and then click Add
Go back to your Microsoft Office application and try printing to the printer you just re-added. If it still won't print, it may be that you need to replace your print driver files.
Remove and reinstall your print driver files
Deleting and reinstalling your printer resets that printer's settings but may not always replace the print driver files. Follow these steps to replace those:
Click the Apple logo in the upper-left of the screen
Choose System Preferences
Choose Printers & Scanners
Control+Click anywhere in the device list. Choose Reset printing system from the shortcut menu.
In Finder choose Go > Go to Folder and go to the /Library/Printers/ folder.
In the Printers folder that appears click Edit > Select All then choose File > New folder with Selection to create a new folder containing those drivers. The folder will be named 'New Folder With Items' by default, which is fine for our purposes. When we're done you can delete that folder to save space.
Repeat the process you did for deleting and reinstalling the printer. This time your system will download and install new printer drivers too.
Go back to Office and test your printing again. If it still doesn't work your printer preference files might be causing the problem.
Replace the printer preference files
Corrupted printer preference files may cause printing issues. To replace the printer preference files, follow these steps:
On the desktop, click File, click New Folder, type Print Prefs, and then press RETURN on your keyboard
On the Go menu, click Home
Open Library
Note: The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu
Click Preferences
Hold down the Apple or Command key, and then click each com.apple.print.*.plist file. For example, hold down the Apple key, click com.apple.print.PrintCenter.plist, and then click com.apple.print.PrintingPrefs.plist. In this example, the com.apple.print.PrintCenter.plist and com.apple.print.PrintingPrefs.plist files should be highlighted
Drag the files that you highlighted in step 5 to the Print Prefs folder that you created in step 1.
Restart your Mac
Try printing again from Microsoft Office for Mac.
See also
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
While using Word for Mac one or more Toolbars are missing and cannot be added.
Cause
Microsoft Office For Mac Air
This behavior can be caused by one of these things:
The oval button in the upper-right corner of the document was clicked. This button 'toggles' display of toolbars on and off.
There is an issue with the Normal template in Word.
The toolbars or menus are modified.
Resolution
To resolve this problem, try the following methods.
Method 1: Make sure that tool bar display is not turned off
In the upper-right corner of the window click the oval button.
Note
When this button is clicked, it hides all the toolbars. A second click causes the toolbars to be displayed.
If the toolbars reappear, quit, and then restart Word to make sure that the appropriate toolbars are displayed.
If Method 1 did not resolve the problem, try Method 2.
Method 2: Reset the toolbars and menus in Word
You can reset the toolbars and menus in the Customize Toolbars and Menus option, any saved customization is removed, and all settings are reverted to the original default settings.
Open Word.
Go to View in the menu.
Choose Toolbars.
Select Customize Toolbars and Menus.
Select Toolbars and Menus in the top of the Customize Toolbars and Menus window.
Select the item in the list you want to reset (Menu Bar, Standard, Formatting).
Click Reset.
Click OK when getting prompt: 'Are you sure you want to reset the changes made..'
Click OK.
Note
When View is missing from the menu, then you can also Control Click the Standard Toolbar and go to Customize Toolbars and Menus here.
If Method 2 did not resolve the problem, try Method 3.
Method 3: Create a new Normal template Note
When a new Normal template is created, any saved customization is removed, and all settings are reverted to the original default settings.
Step 1: Quit all programs
Microsoft Office For Mac Troubleshooting Windows 7
To quit active applications, follow these steps:
On the Apple menu, click Force Quit.
Select an application in the 'Force Quit Applications' window.
Click Force Quit.
Repeat the previous steps until you quit all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved. Microsoft office free download mac os x.
When you are finished, click the red button in the upper-left corner and proceed to Step 2.
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Step 2: Word 2008 and 2011: Move the Normal.dotm template file to the Trash
Quit all Microsoft Office applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Select the Application Support folder.
Select the Microsoft folder.
Open the Office folder.
Open the User Templates folder.
Move Normal.dotm to the Trash.
Start Word, a new Normal.dotm template will be created when you choose Quit Word in the Word menu.
Note
When you had Word 2004 on your Mac previously and you now have Word 2008 or Word 2011, also check if the Word 2004 Normal file is present on the system, if so, trash this Normal template file as well.
Step 3: Word 2004: Move the Normal template file to the Trash
Quit all Microsoft Office applications.
On the Go menu, click Home.
Select the Documents folder.
Select the **Microsoft User Data **folder.
Move Normal to the Trash.
Start Word, a new Normal template will be created when you choose Quit Word in the Word menu.
